Privacy Policy
At mysite-name, we are committed to protecting your personal information while you use our washing machine repair services. This policy explains how we collect, use, and safeguard your data in compliance with UK GDPR and the Data Protection Act 2018.
1. Information We Collect
We collect information necessary to provide our appliance repair services, including your contact details, address, appliance details, and repair history. This helps us deliver efficient and effective repair solutions for your washing machine.
Technical data collected through our website helps improve user experience and is anonymised where possible, not linked to your personal identity without explicit consent.
2. How We Use Your Information
Your information enables us to provide comprehensive repair services, including:
- Managing repair appointments and scheduling engineer visits
- Recording appliance details and repair requirements
- Maintaining service history and warranty information
- Processing payments for services
- Communicating about appointment times and service updates
- Providing maintenance recommendations and recall information
We handle your data responsibly, using it solely for your appliance repair requirements and essential business operations.
3. Appliance and Repair Information
Details about your washing machine model, serial numbers, repair history, and specific technical issues are stored securely as confidential business information. We maintain these records to ensure consistent service quality.
Appliance repair information is accessible only to our engineering team and stored on secure systems with restricted access.
4. Repair Documentation and Warranty Records
Information about your repair requirements, parts used, service notes, and warranty details are used specifically for service delivery and maintaining accurate repair records.
This documentation helps us ensure repair quality and provides important records for warranty validation and future service needs.
5. Data Protection Measures
We implement robust security protocols to protect your personal information and appliance details. Client data is stored on encrypted systems with access limited to authorised team members.
Our engineering team follows strict confidentiality agreements regarding client information and appliance repair details.
6. Service History and Parts Management
We maintain records of your repair history, parts replaced, and service intervals to support consistent quality and understand your appliance's maintenance requirements.
Service history forms part of our client management system and is accessible only to team members involved in your appliance services.
7. Legal Basis for Processing
By using our repair services, you consent to us processing your information as outlined in this policy. This includes processing necessary for service delivery, warranty management, and business administration.
8. Third-Party Information Sharing
We may share your information with trusted third parties only when essential for service delivery, such as payment processors for financial transactions, or manufacturers for warranty claims and technical support.
All third-party providers operate under strict data protection agreements meeting UK GDPR standards. We never sell your personal information or appliance details.
9. Your Data Protection Rights
Under UK data protection laws, you have the right to:
- Access personal information we hold about you
- Request correction of inaccurate personal data
- Request deletion of your personal information
- Object to processing of your personal data
- Request transfer of your data to another service provider
To exercise these rights, contact us at: [email protected]. We respond to all valid requests within 30 days.
10. Data Retention Period
We retain your personal and service data for as long as necessary to fulfil our services and legal obligations. Repair records and appliance details are typically maintained for 3 years after your last service to support warranty requirements.
Financial records are retained for 7 years for accounting and tax compliance. Appliance information is reviewed periodically and archived when no longer needed for active warranties.
11. Policy Updates
We may update this privacy policy periodically to reflect changes in our services or legal requirements. The current version will always be available on our website, and we will notify you of significant changes that affect how we process your data.
Last updated: November 2025